Important
information and who we are
At Bien Venue Limited, we are dedicated to
safeguarding and preserving your privacy.
This privacy policy, together with our terms of
use, explains what happens to any personal data that you provide to us, or that
we collect from you when you use our site, communications and/or any of our
services (the “Services”).
Controller/processor
If you have any
questions about this privacy policy, please contact us using the details or
form at the following link: https://www.bvevents.co.uk/services/#footerContact.
Note that you may
contact the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk) at any time if you are not satisfied with the way we have
handled your data. We would, however, appreciate the chance to deal with your
concerns before you approach the ICO so please contact us in the first
instance.
We may make changes to this policy from time to
time.
It is important that the personal data we hold
about you is accurate and current. Please keep us informed if your personal
data changes during your relationship with us.
By using our Services,
you give consent to the collection, processing, use and sharing of your
personal data. Where appropriate, we
will give you choices about how and with whom you share personal data.
Information
we collect about you
§ “Identity
Data” including, for example, name and date of birth.
§ “Contact
Data” includes your address, any billing or delivered addresses, email
addresses telephone numbers and other contact details.
§ “Financial
Data” includes bank account and payment card details.
§ “Transaction
Data” includes details about payments to and from you and products and
services you have purchased from us.
§ “Technical
Data” includes IP addresses, login data, browser data, operating systems,
platform and other technology on the devices you use to access the Services.
§ “Profile
Data” includes applicable usernames, passwords, purchases, and preferences
and data about, uploaded content, messages, forms and or communications with
us, or other users, through our Services.
§ “Usage
Data” includes information about how you use the Services.
§ “Marketing
Data” includes your preferences concerning marketing and other
communications.
We may also collect, use and share “Aggregated Data” such as statistical or
demographic data for any purpose. Aggregated Data may be derived from your
personal data but is not considered
personal data in law as this data does not directly or indirectly reveal your
identity. For example, we may aggregate your Usage Data to calculate the
percentage of users accessing a specific website feature. However, if we
combine or connect Aggregated Data with your personal data so that it can
directly or indirectly identify you, we treat the combined data as personal
data which will be used in accordance with this privacy policy.
We do not collect data about your race,
ethnicity, religious or philosophical beliefs, sex life, sexual orientation,
political opinions, healthcare, genetic or biometric data. We do not collect
any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law,
or under the terms of a contract we have with you and you fail to provide that
data when requested, we may not be able to perform the contract we have or are
trying to enter into with you (for example, to provide you with goods or
services).
How your
personal data is collected
We use different
methods to collect data from and about you including through:
§ Direct
interactions. You may
give us your Identity Data, Contact Data, Financial Data, Profile Data and
other data by providing us with those details, using the Services and by
communicating with us and our service partners. You may also share the same
data with our service partners.
§ Automated
technologies or interactions. As you interact with our Services, we may automatically collect
Technical Data, Profile Data and other data about you. We collect data by using
cookies, site logs, and other technologies.
§ Third
parties or publicly available sources. We may receive personal data from various third parties and
public sources as such as analytics providers (such as Google). We may also
receive Contact, Financial and Transaction Data from providers of technical,
payment and delivery services.
How your
personal data will be used and shared
|
Purpose/Activity |
Type of data |
Lawful basis for
processing including basis of legitimate interest |
|
To
register you, set up, operate and manage the provision of the Services to
you, and any accounts you hold with us. |
Identity
Contact |
§
Performance of our contracts with you. |
|
To
process and deliver orders, provide you with the Services, and manage
payments. |
Identity
Contact
Financial
Profile Transaction
Marketing |
§ Performance of a
contract with you. § Developing the
Services and assisting you to get the most out of them. § Manage the Services and
enforce our rights (e.g. recovering sums due to us). |
|
To
manage our relationship with you and others, provide ongoing services which
will include: § managing the
provision to and storage of data with us; § updating the Services; § communicating with
you; and § facilitating
communications with our service partners |
Identity
Contact
Profile
Marketing
|
§ Performance of a
contract with you. § Necessary to comply
with legal obligations. § Developing the Services
and assisting you to get the most out of them. § To enable service
partners to deliver services to you. § For records, updating
and compliance purposes and adapt to how customers use our products and
services. |
|
To
administer and protect our business (including troubleshooting, data
analysis, testing, system maintenance, support, reporting and hosting of
data) |
Identity
Contact
Financial Profile Usage
|
§ Required for the
purposes of running and administering the Services, and our services, network
security and to combat fraud. § To comply with a
legal obligations. |
|
To
use data analytics to improve our Services, customer relationships and
experiences |
Identity
Contact
Profile Usage
Marketing
Technical |
§ To develop, update
and keep the Services relevant, to ensure they provides you want you want out
of them. § To enable other users
to help you get the most out of the Services. |
|
To
contact you with suggestions, recommendations, training opportunities and
information that may be of interest an and keeping you informed. |
Identity
Contact
Profile Usage
Marketing
Technical |
§ To develop the Services. § To help you get the
most out of the Services. § To enable our
services partners to help you get the most out of the Services. |
Promotional offers and
marketing
We will only use your
personal data for the purposes for which we collected it, unless we reasonably
consider that we need to use it for another reason and that reason is
compatible with the original purpose. If you need any further information, you
can contact us using the details or form at the following link: https://www.bvevents.co.uk/services/#footerContact.
Please note that we may
process your personal data without your knowledge or consent, in compliance
with the above rules, where this is required or permitted by law.
Third-party contacts
and disclosures of your data
As part of our Services, our service partners may
contact you but only by the means permitted by us.
We will get your express opt-in consent before
we share your personal data with any other third party for any marketing or
other purpose, provided that we may disclose your data to:
§ any member of our group, for the
purposes described above;
§ where we are legally required to
disclose your information;
§ to assist fraud protection and minimise
credit risk;
§ our service partners for the purpose of
providing the Services;
§ professional advisers including lawyers,
bankers, auditors and insurers based in the UK for the purposes of providing
professional services;
§ HM Revenue & Customs, regulators and
other authorities in the UK who require reporting of processing activities in
certain circumstances; and/or
§ third parties to whom we may choose to
sell, transfer, or merge parts of our business or our assets. Alternatively, we
may seek to acquire other businesses or merge with them. If a change happens to
our business, then the new owners may use your personal data in the same way as
set out in this privacy policy.
We may share data with
service providers who may be based outside of the European
Economic Area (“EEA”). Any processing of your personal data may
therefore involve a transfer of data outside the EEA. Any transfer of data will be made in
accordance with data protection legislation.
Nevertheless, we may
restrict or prevent:
§ any transfer of personal data to
countries that have not been deemed to provide an adequate level of protection
for personal data by the European Commission;
§ certain service providers or users from
accessing or sharing personal data where we consider that it may conflict with
any data protection rule binding on us; or
§ any transfer of personal data to a
person in the US that is not a are part of the Privacy Shield, which requires
any third-party provider in the US to provide similar protection to personal
data shared between the Europe and the US.
If you would like
further information, please contact us using the details or form at the
following link: https://www.bvevents.co.uk/services/#footerContact.
We have put in place
procedures to deal with any suspected personal data breach and will notify you
and any applicable regulator of a breach where we are legally required to do
so.
In some circumstances
you can ask us to delete your data, more details are below.
§ Access your personal data;
§ Correct any personal data.
§ Erase your personal data.
Further requests
You can contact us
using the details or form at the following link: https://www.bvevents.co.uk/services/#footerContact.
§
Request access to
your personal data (commonly known as a “data
subject access request”). This enables you to receive a copy of the
personal data we hold about you and to check that we are lawfully processing
it.
§
Request correction of the personal data
that we hold about you. This enables you to have any
incomplete or inaccurate data we hold about you corrected, though we may need
to verify the accuracy of the new data you provide to us.
§
Request erasure of your personal data.
This enables you to ask us to delete or remove personal data where there is no
good reason for us continuing to process it. You also have the right to ask us
to delete or remove your personal data where you have successfully exercised
your right to object to processing (see below), where we may have processed
your information unlawfully or where we are required to erase your personal
data to comply with local law. Note, however, that we may not always be able to
comply with your request of erasure for specific legal reasons which will be
notified to you, if applicable, at the time of your request.
§
Object to processing of your personal
data where we are relying on a legitimate
interest (or those of a third party) and there is something about your particular
situation which makes you want to object to processing on this ground as you
feel it impacts on your fundamental rights and freedoms. You also have the
right to object where we are processing your personal data for direct marketing
purposes. In some cases, we may demonstrate that we have compelling legitimate
grounds to process your information which override your rights and freedoms.
§
Request restriction of processing of
your personal data. This enables you to ask us to suspend
the processing of your personal data in the following scenarios: (a) if you
want us to establish the data’s accuracy; (b) where our use of the data is
unlawful but you do not want us to erase it; (c) where you need us to hold the
data even if we no longer require it as you need it to establish, exercise or
defend legal claims; or (d) you have objected to our use of your data but we
need to verify whether we have overriding legitimate grounds to use it.
§
Request the transfer of your personal
data to you or to a third party. We will provide to you,
or a third party you have chosen, your personal data in a structured, commonly
used, machine-readable format. Note that this right only applies to automated
information which you initially provided consent for us to use or where we used
the information to perform a contract with you.
§
Withdraw consent at any time where we
are relying on consent to process your personal data.
However, this will not affect the lawfulness of any processing carried out
before you withdraw your consent. If you withdraw your consent, we may not be
able to provide Services to you. We will advise you if this is the case at the
time you withdraw your consent.
Use of
Cookies
Our website uses cookies to distinguish you
from other users of our website and allow us to collect information about you
to help us improve our site. We use cookies to help us ensure it is meeting
your needs and make improvements.
You can find more information about the
individual cookies we use and the purposes for which we use them in the table
below:
|
Cookie Name |
Vendor |
Purpose |
Expires |
|
_cfduid |
tawk.to |
Used by the content
network, Cloudflare, to identify trusted web traffic |
1 year |
|
__Request VerificationToken |
venuedirectory.com |
Helps
prevent cross-site request forgery (CSRF) attacks |
Session
end |
|
ASP.NET_SessionId |
myeventsportal.co.uk |
Preserves
the visitor’s session state across page requests |
Session
end |
|
local_storage _support_request |
twitter.com |
Allows
the website to load faster by pre-loading certain procedures |
Persistent |
|
TawkWindowName |
bvevents.co.uk |
For
functionality of the website’s chat-box function |
Session
end |
|
_ga |
bvevents.co.uk |
Generates
statistical data on how the user visits the website |
2
years |
|
_gat |
bvevents.co.uk |
Used
by Google Analytics to throttle request rate |
1
year |
|
_gid |
bvevents.co.uk |
Generates
statistical data on how the user visits the website |
1
day |
|
collect |
google-analytics.com |
Used
to send data to Google Analytics about the visitor’s device and behaviour |
Session
end |
|
TawkConnection Time |
Bvevents.co.uk |
Allows
the website to recognise the visitor to optimise the functionality of the
chat-box |
Session
end |
|
tawkUUID |
va.tawk.to |
Used
to collect information about how the visitor interacts with the live chat
function on the website |
179
days |
|
_widgetsettings |
twitter.com |
Relates
to use of the website’s Twitter widget |
Persistent |
|
NID |
google.com |
Identifies
a user’s device for the purpose of targeted advertising |
6
months |
|
_tawkuuid |
bvevents.co.uk |
Used
to identify the website visitor via their log-in information in order to
provide assistance through the chat-box system |
179
days |
|
ss |
va.tawk.to |
Enables
the live-chat feature provided by tawk.to |
Session
end |
|
twk_56c74ec7589e851628b94761 |
bvevents.co.uk |
Assists
with the functionality of the website’s chat-box function |
Persistent |
Please note that third parties (including, for
example, advertising networks and providers of external services like web
traffic analysis services) may also use cookies, over which we have no control.
These cookies are likely to be analytical/performance cookies or targeting
cookies.
You may block cookies by activating the setting
on your browser that allows you to refuse the setting of all or some cookies.
However, if you use your browser settings to block all cookies (including
essential cookies) you may not be able to access all or parts of our site.
Third
Party Links
You may find links to third party websites on
our website. Clicking on those links or enabling those connections may allow
third parties to collect or share data about you. These websites should have
their own privacy policies which you should check.
We do not accept any responsibility or
liability for their policies whatsoever as we have no control over them.